Terms and Conditions

These Terms and Conditions apply to your use of the Luminvelle website and any inquiries, sample requests, product consultations, or purchases arranged through our website or customer support channels.

Business Information

Brand: Luminvelle
Legal operator: Guizhou Kuowei E-commerce Co., Ltd.
Registration number: 91520490MA7HJLM73B
Registered address: Shop 2-3-1, 2/F, Building 4, Guofeng Yuanzhu, Xinghuo Road, Songqi Town, Development Zone, Anshun, Guizhou, China
Contact email: xu0222@gmail.com
Phone / WhatsApp: +86 139 5919 5369

Website Purpose

The Luminvelle website is primarily used to introduce fragrance products, collect customer inquiries, provide product consultation, and support sample or cooperation requests. Product availability, pricing, promotions, and shipping arrangements may be confirmed with customers before payment or fulfillment.

Orders and Payments

When an order or sample request is confirmed, customers should review all product, quantity, delivery, and price information before completing payment. We may refuse or cancel inquiries or orders that contain incomplete, inaccurate, or suspicious information.

Shipping

Products are shipped from China. For the United States, estimated delivery time is usually 7-12 days after dispatch, excluding processing time, customs delays, force majeure events, or carrier exceptions.

Promotions

For orders of 3 or more bottles, customers may qualify for both free shipping and an automatic USD 10 promotional discount. These benefits can be stacked unless otherwise stated on the relevant offer page or confirmation message.

Returns and Refunds

Customers may request a return within 14 days after delivery if the product is unopened, unused, unsprayed, sealed, and in original packaging. Opened, used, sprayed, or unsealed fragrance products cannot be returned unless the item is damaged, defective, or incorrect.

Governing Law

These Terms are governed by the laws of the People’s Republic of China, without prejudice to any mandatory consumer protection rights that may apply in the customer’s jurisdiction.